This is the second Neat Receipt scanner that I have bought. It is easy to use and I like how small and portable it is. I have used their tech support and they are very nice and helpful. Highly recommend their products.

I purchased this scanner about a year ago and have been able to scan less than 10 receipts since then. The main problem seems to be the non-robust driver software. After a few scans the software will glitch rendering the computer useless to scan any more receipts. The Neat software will forever crash whenever a new scan is attempted. I have removed and reinstalled the software numerous times, including two software upgrades within the last year, with no success. I've loaded the software on a new computer with the same results after only a few scans. Trying to use the product support function on the Neat website leads to more frustration. Searching for other remedies for this problem leads to an understanding that a bad scan leads to a damaged scan image queue. But there is no tool that will clear out this queue.DO NOT BUY A NEAT PRODUCT UNTIL THE COMPANY PUBLICLY ACKNOWLEDGES THE CURRENT DEFICIENCIES AND DELIVERS A GUARANTEED ROBUST, WORKING PRODUCT.

Works like a charm. Very handy to use

Doesn't really work efficiently. Labels receipts as documents. Dates and amounts are only right half the time. Slow as molasses when scanning and converting. Wasn't what Ithought it was. Wasted money. Still hunting for another.

Does not come with a manual. Takes a while to figure it out.

Neat does the job it's makers claim. Overall, I'm pleased with the purchase. It is helpful that, most of the time, Neat captures the essentials accurately. However, one cannot assume that every scan will be totally accurate. Also in a few instantances, I have wished the software provided additional features/options (e.g., recognition of tips included on restaurant receipts).Additionally, I've found that the scanner's "roller" is easily soiled. Only one each of wet- and dry-cleaning papers are included. You can order additional wet-cleaning papers on Neat's Web site, but I was unable to find the dry-cleaning papers available. Yet even with its limitations, Neat is the easiest way I've found to keep track of the large number of receipts I collect each month. And that not only allows me to keep tax related receipts orderly, but also to more easily verify charges that appear on my credit card bills.

I love this little gadget super easy to use its quick and pain free if your not tech savvy like me and now I can throw away all those reciepts

I wanted to like this scanner. And honestly, the scanner itself is well made and does a good job. However, the software that comes from the Neat company is not good enough.First it is very slow on my 2015 Macbook Pro (2.8Ghz and 16G RAM). Opening folders with ~500 items in it takes it over 4 minutes. I understand this for the very first time I may open the folder after a new install -- it has to download the content from the cloud account -- but it does this every time I've opened that folder.Second, it got stuck uploading and I'm not sure it ever finished my last ~70 receipts. I could see the items in the upload queue, and I could see that there was one that appeared to be the one it was working on, but I couldn't change it. Nothing on their support site about this problem. No response to my request for support. After trying several things on my own eventually the queue "cleared" but I don't know if those items made it in (I was not keeping good track of how many I should have had at that point).Then, when I decided I had enough content (and with tax day looming), I tried to get reports or the data out (CSV, XLS, etc). This shows a major failing in the software. It simply freezes, eventually going blank (within a few minutes), and never recovering. I've restarted it several times and it does the same thing each time. I uninstalled/reinstalled (after verifying my content on the cloud), and it still locks up on trying to export to any file type. I've had to "force kill" the app when it does this.Finally, and most damaging, is that the company has not responded to my support requests. The site is hard to use -- you login, you see your content, you pull down to request support, and it asks you to login again. You want to go back to your content -- login again. So I open a case anyway, and I get an automated note about "we try to respond within 72 hours". So four days later I send a request (replying to the email). No response. I open a "Customer Service" request instead of "Support" request. Another automated email. Several days later and still no response from the company. When I login to their site I can't see either request under my account.Based solely on my experience with the software and the company behind that software I can't recommend this product.